Contact Us
At Coin Master, we understand that you may need assistance with various aspects of your gaming experience. Our customer support team is here to help and guide you through any issues or concerns you might have.
Availability
Our support team is available 24 hours a day, 7 days a week, 365 days a year. You can reach us via our live chat feature on the website, which has an average response time under 90 seconds. Alternatively, you can also contact us through email (response within 12 hours). Phone support is available Monday to Friday, 8:00 AM to 10:00 PM EST.
Live Chat Support
Our live chat feature allows you to get instant assistance from our trained customer support team. Simply click on the "Chat with Us" button at the bottom of any page and we will be happy to help you with your queries or concerns.
Email Support
We strive to respond as quickly as possible but kindly ask for a little patience in case our response takes a bit longer.
Help Centre and FAQ Access
We have a comprehensive Help Centre with over 200 articles covering account-related queries, banking issues, game problems, and more. You can access the Help Centre directly from any page on our website or by clicking here. We also encourage you to visit our FAQs section where we have answered some of the most common questions.
Verification or Account-Help Support
If you are experiencing difficulties with your account verification process or need assistance with recovering your password, please contact us via live chat, email, or phone. Our support team will be happy to guide you through this process.
Responsible Gambling Assistance
As a responsible gaming operator, we want to ensure that our players have access to the resources they need to maintain healthy gaming habits. If you are concerned about your betting or feel like you may have a problem with excessive spending, please visit our dedicated Responsible Gambling page where you can find links to external support organizations and guidance on setting deposit limits.
Technical Support
If you encounter any issues with our platform's technical aspects, such as game problems or payment processing difficulties, please contact us via live chat, email, or phone. Our trained support team will be happy to assist you in troubleshooting the issue.
Complaint or Dispute Guidance
In case of a dispute or complaint regarding your gaming experience at Coin Master, we kindly ask that you first try contacting our support team through any available channel (live chat, email, or phone). If the matter remains unresolved after speaking with us directly, please feel free to submit your concerns in writing via our dedicated feedback form found on this page. We take all complaints and disputes seriously and will do our best to resolve them fairly.
Communication Response Expectations
We strive to respond promptly to all inquiries received through any of our support channels (live chat, email, or phone). Please note that response times may vary depending on the complexity of your query but we aim to answer most emails within 12 hours. If you need immediate assistance via live chat, rest assured that our team will be available to help.
Account-Security Assistance
If you have concerns about the security of your account or suspect any unusual activity, please contact us immediately via live chat, email, or phone. We take all reports seriously and will work closely with you to investigate and resolve the matter promptly.
Mobile and Desktop Support Accessibility
Our platform is optimized for both mobile and desktop devices. You can access our games seamlessly on your smartphone or tablet as well as from any device's web browser.
We understand that sometimes users might require assistance in multiple languages. At Coin Master, we provide support in English and French to cater to Canada's official bilingual framework. Additionally, Spanish support is available via email for a response within 24 hours.
Prefered Contact Methods
While all our support channels are equally effective in resolving your queries or concerns, please note that live chat offers instant assistance whereas email may require longer response times due to the sheer volume of messages we receive daily. Phone support, as mentioned earlier, is available Monday to Friday between 8:00 AM and 10:00 PM EST.
General Support Workflow
If you encounter any difficulties while accessing our platform or need help with your account management, please try reaching out through our live chat feature first, which typically offers the fastest resolution times. In case of complex technical issues or sensitive matters like account security breaches, feel free to contact us via email or phone for further assistance.
Self-Service Help Options
Before contacting our support team directly, you may also find that many common questions can be resolved by visiting our comprehensive Help Centre, where we've curated over 200 articles covering various aspects of your gaming experience.
We appreciate the trust you have placed in us and will do everything possible to ensure a positive interaction when communicating with our support team. Thank you for choosing Coin Master!
